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Our Opportunities

Find the job of your dream !

French Team Leader - Luxury & Cosmetics

City : Athens

Job : Team Leader

As a Team Leader, you will be responsible for supervising, managing and motivating inbound customer service advisors, on a daily basis.

 

Responsibilities :

  • Create an inspiring team environment with an open communication culture

  • Set clear team goals

  • Delegate tasks and set deadlines

  • Oversee day-to-day operation

  • Motivate team members

  • Discover training needs and provide coaching

  • Listen to team members’ feedback and resolve any issues or conflicts

  • Recognize high performance and reward accomplishments

  • Respond to general queries from customers, clients and team members

  • Develop action plans to optimize performance and drive continuous improvement

 

Requirements :

  • Degree in Management or training in team leading is a plus

  • Proven work experience as a team leader or supervisor

  • ​Good PC skills, especially MS Excel

  • Native in French language and excellent command of English language

  • Excellent communication and leadership skills

  • Organizational and time-management skills

  • Decision-making skills

  • Customer orientation and ability to adapt/respond to different types of characters

  • Previous experience in Luxury goods or cosmetics is considered a strong plus

 

 

The Company offers :

  • Competitive remuneration package

  • Opportunities for international Career through WEBHELP International Mobility program

  • A challenging working environment 



 

Why Should you apply :

We are seeking teams of bright and diverse individuals to work in a brand-new contact centre which offers a wide range of support to users throughout the World. Our teams are fully multilingual, and you will work within a truly international organization and team. Do you want to build a career within a new multinational fast-growing company in Greece? aAre you interested in working for an innovative, technology driven company? If you say yes to these two questions, then we are waiting for your application!



 

Non Discrimination: 

WEBHELP see diversity as a resource and encourages everyone regardless of gender, age, religion, ethnicity to seek employment with us.



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