Real Time Analyst
City : Athens
Job : Other
Responsible for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls at the desired service level.
Monitoring actual staffing levels against plan and taking the relevant corrective actions as required like OT (Over Time) calls, Cross skill support, shrinkage, shift changes to improve service levels
Bachelor degree in Economics, Statistics, Business Analytics
Advanced Excel knowledge
1-2 years of working experience in contact center or customer service environment
6 months of working experience in similar role
Fluent English (second language will be considered a strong plus)
Advanced analytical skills, solution orientations and analysis support on project and new initiatives
Designing improved methods, systems and processes
High attention to detail and ability to deep dive Identify root causes of variance and to execute solutions.
Cross-cultural communication skills
Demonstrated experience presenting to and working with senior management
Process orientation and customer focus
The Company offers :
Competitive remuneration package
Opportunities for international Career through WEBHELP International Mobility program
A challenging working environment
Why Should you apply :
Our clients are seeking teams of bright and diverse individuals to work in a brand new contact center which offers a wide range of support to users throughout the World. Teams are fully multilingual and you will work within a truly international organization and team. Do you want to build a career within a new multinational fast growing company in Greece? Are you interested in working for an innovative, technology driven company? If you say yes to these two questions, then we are waiting your application!
If you feel excited at the prospect of joining our team, please apply at: https://bit.ly/2Ny5v7y with the comment "Real Time Analyst".
After the assessment of applications, we will contact the candidates who meet the profile’s requirements to arrange an interview at our premises
WEBHELP see diversity as a resource and encourages everyone regardless of gender, age, religion, ethnicity to seek employment with us.