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Our Opportunities

Find the job of your dream !

Business Intelligence Delivery Manager

City : Athens

Job : Other

Expert in his/ her field, she/he accompanies the team in the implementation of Business Intelligence solutions. As such, she/ he is responsible for, among other things, the quality of deliverables, the correct application of development standards and the respect of deadlines. She/he supervises BI developers' team and defines the action plans to build skills. She/he proposes axes of improvement of the quality of the service. She /he works in transverse with the production's interlocutors and /or customers. She /he is responsible for the maintenance in operational condition of the BI systems.

 

Responsibilities :

  • Oversee ticketing activity on her/his perimeter and ensure compliance with SLA
  • Communicate in case of incidents with the interlocutors affected
  • Identify areas for improvement and propose corrective actions
  • Provide interface and project management with internal customers (Project management, ...) on the provision of data sources
  • Follow the team's load plan
  • Ensure the respect of the deadlines
  • Monitor developments, ensure the quality of deliverables and associated documentation
  • Set objectives for team members
  • Develop skills of the members of her/his team to make them autonomous
  • Inform her/his team of the news of the service and Webhelp in general
  • Identify the training needs and wishes of development of her/his team
  • Motivate and retain employees

 

Requirements :

  • Proven working experience with Python and/or R.
  • Proven working experience with SQL.
  • Confidence in using visualization tools (ex. PowerBI, Tableu etc.)
  • Exceptional analytical skills.
  • Rigorous, challenging spirit and dynamic personality.
  • Excellent English communication skills (both written and verbal).
  • Mastery in MS office tools and most particularly Access and Excel, experience with VB will be considered as a plus.

 

 

The Company offers :

  • Competitive remuneration package
  • Opportunities for international Career through WEBHELP International Mobility program
  • A challenging working environment 


 

Why Should you apply :

Our clients are seeking teams of bright and diverse individuals to work in a brand-new contact centre which offers a wide range of support to users throughout the World. Teams are fully multilingual, and you will work within a truly international organization and team. Do you want to build a career within a new multinational fast-growing company in Greece? Are you interested in working for an innovative, technology driven company? If you say yes to these two questions, then we are waiting your application!



 

Non-Discrimination: 
WEBHELP see diversity as a resource and encourages everyone regardless of gender, age, religion, ethnicity to seek employment with us.



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